• Youtube
  • Google+
  • LinkedIn
  • TripAdvisor
  • Contact Us

FAQ

Frequently Asked Questions

General Information

What is Enigma Escape?

Enigma Escape is an attraction in Central London, England, where you can play and experience immersive escape games in small groups.

What is an escape game?

A pulse racing, mind tickling, team enhancing group activity. It’s a unique, fun and memorable way to spend valuable time with your friends!

We lock your team in a room and your objective is to find a way out. The challenge may seem simple – but it isn’t!

Solve puzzles, decipher riddles, crack codes and reveal hidden doors. You must work together, using logic and deduction, in order to escape!

Oh… and you only have 60 minutes on the clock.

Do you think you have what it takes?

Who can play an escape game?

Anyone that’s looking for something fun and different to do!

It’s suitable for teams of friends, family, colleagues, or anyone you want to share some valuable time with.

What makes your escape games "immersive"?

At Enigma Escape we believe in story driven escape games. As soon as you step into our front door, the story that you have booked to play will begin. The décor of our rooms have been specially designed to suit the style of your chosen story, and each experience is elevated with its own sound effects too. There are also a number of surprises that we’ll keep secret, so you’ll just have to visit us to find out.

About the Experience

What is the Enigma Escape experience?

At Enigma Escape, we believe in giving our customers unforgettable experiences. You’ll be looked after by our friendly Game Hosts throughout your visit, making sure that your stay is as enjoyable as possible.

The experience includes a briefing session, followed by the escape game, and then a debriefing session.

How long does the experience last?

The experience will last up to 90 minutes.

How much does the experience cost?

The price of the experience will depend on your team size and time slot.

Team of 2 players = £35 each
Team of 3 players = £25 each
Team of 4 players = £25 each
Team of 5 players = £25 each
Team of 6 players = £25 each (The Breakout only)

These prices include VAT.

Is the experience suitable for corporate events or special occasions?

If you want to make any special arrangements or have any specific requirements to your booking, please Contact Us and we’ll do our best to meet your needs.

How can we book the experience?

On the Book an Experience page, head down to our booking system. Choose the mystery that interests you most and then choose your team size. Click on an available time slot and securely checkout with a debit/credit card.

Read more booking FAQs below.

About the Escape Game

What is the recommended team size for the escape game?

All our games can be played with a team size of 2 to 5 players.

A team size of 2 may find it difficult, and a team of 5 may find it too crowded. A team size of 3-4 is a good balance for space and brainpower.

However, team size does not affect your level of fun and each team size will bring its own challenges – so the question should be: Who should I bring to play with me that’s a team player and fun to be with?

Are there any age limits for the escape game?

Any players attending our experiences must be aged 10+, however all teams must have at least one player aged 15+. There is no upper age limit. Please Contact Us if you have any questions about our age restrictions.

How difficult is the escape game?

The perception of difficulty will vary between players, but the key to completing the game is to work together as an efficient team. If your team becomes stuck on a puzzle/riddle, you may ask us for a hint.

We're claustrophobic, can we play?

Our rooms in the escape games vary in size depending on the theme, and some rooms are intended to be claustrophobic to feel more immersive. If you’re feeling claustrophobic, you may walk back through the entry door to take a breather. We always keep the entry door unlocked for your safety.

What happens if we damage something in the escape game?

Physical force is not needed in any of our escape games. However, we’ve designed all the puzzles to be robust and low risk to damage. If you deliberately damage something in the game, then you may be liable to pay for damages and asked to leave.

Are there any restrictions to the escape game?

To avoid spoiling the experience for others, we ask our customers to not bring any of your belongings into the escape game, in particular mobile phones, cameras and recording devices. There will be enough space in the briefing room to leave your belongings and we have CCTV cameras watching over it to make sure that they’re safe.

Are there any accessibility issues to the escape game?

Although our site is wheelchair friendly with wide corridors and disabled toilet facilities, due to the restrictive design and physical challenges involved in our escape game “The Killer”, we do not recommend this game to wheelchair users. We apologise for this.

What should we wear on the day?

Anything casual and comfortable. We encourage fancy dress too but nothing too bulky!

Booking an Experience

Can we book more than one experience at a time?

If you would like to make more than one booking, after choosing one time slot, clock BOOK MORE to start the selection for another. Once you have finished selecting your desired time slots, review the cart and pay in one go. You can also Contact Us and we’ll help you book it in one go.

Can we book on behalf of someone else?

If you’re booking for someone else and won’t be attending the experience, please include the details of a point of contact when booking.

Can we cancel or reschedule our booking?

Should you need to cancel or reschedule your booking, please respect our policy that you may do so if you give us more than 3 days (72 hours) notice.

Cancelling will incur a £5 admin fee per booked game and there are no fees for rescheduling.

If your booking is within 3 days from the time that it was booked, you cannot cancel or reschedule and unfortunately there are no refunds.

If you need to cancel or reschedule your booking, please Contact Us with your request.

Getting to Enigma Escape

Can we get to Enigma Escape via public transport?

Yes. You can read more about this on our Getting Here page.

What time should we arrive on the day?

Please arrive up to 15 minutes early before your booking to ensure you get the most out of your experience.

What if we're running late on the day?

If you’re more than 15 minutes late, then the length of your experience may be cut short. This is so that we have enough time to reset the game for the next booking. With your escape game cut short, it may become more difficult and not as enjoyable.

If you are more than 30 minutes late then your booking will become a no-show and entry will be declined without refund.

Please Contact Us if you’re running late.

Can we bring more players than booked on the day?

You may bring more players than booked but up to a maximum of 5 players in your team. The difference in cost can be paid on arrival. Please Contact Us and give us as much notice as possible though. All players must be briefed at the same time to be able to play the escape game.

What happens if one or more of our team members can't make it on the day?

If you can give us more than 3 days (72 hours) notice we can offer you a partial refund for the difference in team size. If some of the players of your team can’t make it, please Contact Us with your request.

If you attend your booking with less players than booked for then unfortunately there are no refunds.