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FAQ

Frequently Asked Questions

About Enigma Escape

What is Enigma Escape?

Based in Holloway, London, we give our customers unforgettable immersive interactive escape game experiences. You’ll be looked after by our dedicated Game Hosts throughout your visit, making sure that your stay is as enjoyable as possible. An experience includes a briefing session with refreshments, followed by a 1 hour escape game challenge, and then a debriefing session with photos and prizes.

What is an escape game?

A pulse racing, mind tickling, team enhancing group activity. It’s a unique, fun and memorable way to spend valuable time with your friends! We lock your team in a room and your objective is to find a way out. The challenge may seem simple – but it isn’t! Solve puzzles, decipher riddles, crack codes and reveal hidden doors. You must work together, using logic and deduction, in order to escape! Oh… and you only have 60 minutes on the clock.

We believe in story driven escape games. As soon as you step into our front door, the story that you have booked to play will begin. The décor of our rooms have been specially designed to suit the style of your chosen story, and each experience is elevated with its own sound effects too. There are also a number of surprises that we’ll keep secret, so you’ll just have to visit us to find out.

Who is it suitable for?

Anyone that’s looking for something fun and different to do! We’ve had teams of friends, family and colleagues, for any occasion: birthday parties, stag and hen dos, corporate events, dates and anniversaries, and more!

How long is it?

The experience will last up to 90 minutes.

Is it suitable for special events?

If you want to make any special arrangements or have any specific requirements to your booking, please Contact Us and we’ll do our best to meet your needs.

What does it cost?

The price of the experience will depend on your team size.

Team of 2 players = £35 each
Team of 3 players = £25 each
Team of 4 players = £25 each
Team of 5 players = £25 each
Team of 6 players = £25 each (The Breakout only)

These prices include VAT.

How do I book?

On the Book an Experience page, choose the mystery that interests you most and then choose your team size. Click on an available time slot and securely checkout with a debit/credit card.

Read more booking FAQs below.

About the Experience

What is the optimum team size?

A team size of 3-4 is a good balance for space and brainpower. However, team size does not affect your level of fun and each team size will bring its own challenges – so the question should be: Who should I bring that’s fun to be with?

What is the age limit?

Any players attending our experiences must be aged 10+, however all teams must have at least one player aged 15+. There is no upper age limit. Please Contact Us if you have any questions about our age restrictions.

Is it difficult?

The perception of difficulty will vary between players, but the key to completing the game is to work together as an efficient team. Our Game Hosts are always watching and listening, so if your team becomes stuck you may ask us for a hint and they’ll help you out.

Is it claustrophobic?

Our rooms in the escape games vary in size depending on the theme. If you’re feeling claustrophobic, you may walk back through the entry door to the entrance and take a breather. We always keep the entry door unlocked for fire safety reasons.

What if I damage something?

Physical force is not needed in any of our escape games. However, we’ve designed all the puzzles to be robust and low risk to damage. If you deliberately damage something in the game, then you may be liable to pay for damages and asked to leave.

Can I bring luggage?

We advise that you leave your luggage at the hotel. If this is not possible we do have limited amount of secured space that can hold small bags and belongings. Please Contact Us if you have any questions.

Is it accessible?

Due to the restrictive design and physical challenges involved in our escape games, we apologise that we do not recommend them to wheelchair users. For all other impairment enquiries, please Contact Us to discuss.

What should I wear?

There are some active elements so anything casual and comfortable. We do not recommend high heeled shoes.

About the Booking

Booking for 7+ players?

For 7 to 11 players: You will need to split up in to smaller teams. We have a maximum capacity of 11 players that can play simultaneously: 5 players in THE KILLER and 6 players in THE BREAKOUT.

For 12 or more players: 11 players can play at any one time. Any players remaining will have to play after these 11, which is 90 minutes later. We do not have any waiting room so please turn up for your booked time slots.

If you have trouble booking multiple experiences please Contact Us and we’ll help you book it in one go.

Booking for someone else?

If you’re booking for someone else and won’t be attending the experience, please include the details of a point of contact when booking.

Can I cancel or reschedule?

Should you need to cancel or reschedule your booking, please respect our policy that you may do so if you give us more than 3 days (72 hours) notice.

Cancelling will incur a £5 admin fee per booked game and there are no fees for rescheduling.

If your booking is within 3 days from the time that it was booked, you cannot cancel or reschedule and unfortunately there are no refunds.

If you need to cancel or reschedule your booking, please Contact Us with your request.

Can we bring extra players?

You may bring more players than booked, but up to 5 players maximum for THE KILLER, and up to 6 players maximum for THE BREAKOUT. The difference in cost can be paid on arrival. Please Contact Us and give us as much notice as possible.

What if someone can't make it?

If you can give us more than 3 days (72 hours) notice we may be able to offer you a partial refund for the difference in team size. Please Contact Us with your request.

If you attend your booking with less players than booked for then unfortunately there are no refunds.

Is it accessible by public transport?

Yes. You can read more about this on our Getting Here page.

What time should we arrive?

Please arrive up to 15 minutes early before your booking to ensure you get the most out of your experience.

What if we're late?

If you are late, then the length of your experience may be cut short. This is so that we stay on schedule for bookings after you. With your escape game cut short, it may become more difficult and not as enjoyable.

If you are more than 30 minutes late then your booking then we reserve the right to deem the experience a no-show and entry will be declined without refund.

Please Contact Us if you’re running late.