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Gift Voucher T&Cs

Please read below before purchasing a gift voucher

Terms and Conditions

 

* A gift voucher is valid once payment is completed and an email receipt has been sent to you.

 

* A gift voucher is valid from the date of purchase unless advertised differently at the point of sale. The gift voucher has no expiry date. Please contact us if you are unsure at bookings@enigmaescape.co.uk.

 

* We do not offer refunds to gift vouchers and they hold no cash value.

 

* To redeem the gift voucher, email us at bookings@enigmaescape.co.uk with the gift voucher code and the email of the person who bought it. You will then receive a voucher code to use with our online booking system. The full instructions are on the gift voucher.

 

* If you decide that you want to bring a larger team size than bought on the gift voucher, select the desired team size on our online booking system, enter your voucher code and it will calculate the difference to pay at checkout. There is no refund if you decide to bring a smaller team size.

 

* Once the experience is booked you and all players in your team agree to be bound by our full Terms and Conditions. The booking can be rescheduled as per our policies. There is no refund if the booking is cancelled.